Shipping Options
- Option A – DPU (Delivered at Place, Unpaid): We offer this service via DHL. This option is available for all order values. If selected, you will be contacted by the courier before delivery to pay your country’s VAT and any disbursement fees. Payment can usually be made via an emailed payment link.
- Option B – DDP (Delivered Duty Paid): If you choose this option, there will be nothing more to pay upon delivery. All import duties, taxes, & customs fees are already covered. Your order will arrive at your door with no extra charges. We strongly recommend this option when possible.
Tracking numbers will be emailed to you once the parcel has been processed, a signature will be required upon delivery.
Republic of Ireland - Please note, from June 15th 2023 all orders will require a postcode.
| Courier | Service | Average Lead Time |
|---|---|---|
| DHL | DHL Economy |
4 to 7 Working Days |
| DHL | DHL Express |
3 to 4 Working Days |
We strive to dispatch orders as quickly as possible, but not all orders are shipped on the same working day. Our couriers typically collect between 15:00 – 16:00 (GMT), so orders placed after 14:00 are usually dispatched on the next working day.
Orders placed over the weekend will be processed on Monday and Tuesday, but due to a high volume of weekend orders, some Monday orders may not be dispatched until Tuesday or Wednesday.
Brexit
From January 1st, 2021, the United Kingdom is no longer a member of the European Union Single Market or the Customs Union. Consequently, trade between the UK and EU is now subject to new agreements.
Key Consequences of Brexit for EU Customers:
- Although the new agreement allows for zero-tariff trade between the UK and the EU, delivery couriers have increased shipping costs to cover additional bureaucracy.
- Cross-border transit times may be slightly longer.
- VAT is no longer collected by us at the point of sale for orders destined for EU countries. However, you will still need to pay VAT upon import when the goods arrive in your country if you choose DAP service.
- Sales to the UK, including Northern Ireland, continue to incur 20% VAT, which will be applied during the order process.
Business Customers – EORI Number: Business customers in the EU, Norway, and Switzerland must provide an EORI number to comply with Import Control System 2 (ICS2) rules. If an EORI number is not provided, your delivery will be rejected by customs and returned to us. Any costs incurred will be passed on to you.
Import Duties: We recommend that you familiarize yourself with import VAT and disbursement fees before placing an order. You will see a breakdown of import duties and customs taxes in the shipping calculator at checkout. We’ve clearly shown the total amount you would need to pay if you choose, DAP service, to handle these charges yourself later.
- Important – Refusal to Pay Import Duties: If you refuse to pay import duties, the courier may destroy the parcel or return it to us. Return shipping costs can exceed the original shipping fee, and any associated costs may be deducted from your refund.
Please note that VAT will vary according to the destination country.